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Council tax scam hits Mansfield residents

Our Council Tax team has received reports of a telephone scam where the caller pretends to be from the council offering a refund on council tax. The caller then asks for bank details to process the refund.

The callers may claim to be from the council or the Valuation Office Agency and they may use a number of tactics to get you to part with your money including:

  • Asking you to pay a fee in order to get the refund
  • Asking for your bank details
  • Asking for your card details and pin number
  • Claiming that you have to pay a fee to challenge your council tax band or that you must have an agent representing you to do this.

None of this is standard practice and we are warning residents to terminate the call and not give out any personal information. Mansfield District Council will write to customers if adjustments need to be made to their council tax bill.

Click here to find out more about your council tax in Mansfield or call 01623 463463 for help.  

Set up an account on the Customer Portal to check your balance, pay your council tax and talk online to our customer services team.

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